- You may request to cancel your lab order within 30 days of the date of purchase to receive a refund, provided you have not visited the lab for the specimen collection.
- If cancelled within 30 days, and no specimen taken, you will be eligible for a full refund to the original form of payment
- After 30 days until 6 months from the date of payment, a credit for future testing is available. Credit is not transferrable and must be used prior to 1 year of the initial order date.
- If for any reason we are unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed.